User-Centered NOT!
Here we go again! another example of wasting huge amounts of money on poor design practices or £ 6bn worth of inappropriate technical solution ’shoe horned’ onto an unengaged user base.
When a system is developed with no consultation or engagement with the real users and then imposed from above there are usually negative outcomes. People will become frustrated, they will resort to working around the system, boycott it altogether or the more traditional sabotage of “putting a spanner in the works”.
User-Centered Design it not something large corporate IT companies encourage when they
have a ready solution to impose. I dread to think how much the training(’configuring the user’)and maintenance bill will be.
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