… and while I’m at it, I’ve now spent over 4 hours in the last few days trying to work how to download images from my digital camera. The manuals are incomprehensible, the company website is useless - but the *people’s web* is excellent - there’s a good example at www.sugarspun.net/gold

Now what does this tell us about user involvement at all stages of the design, built, test phase for the development of just about anything?