Interesting article in the FT yesterday about bureaucracy and how it affects businesses. One example used was of a company that spanned three local authorities,each with different and conflicting fire regulations (doors should open outwards, doors should open inwards type stuff) - so no matter what they did they were wrong on some account.

It’s not a term I’ve often heard in relation to e-government, but one goal of ‘joined up service delivery’ must be to remove and reduce bureaucracy.

An excellent place to start would be the inland revenue and VAT…