Last four train journeys:

- train 1 hour 40 minutes late
- train 40 minutes late (so missed connection)
- train cancelled
- train two hours late, arriving at 1.10am

(see also previous post on DLR).

Customer services? Beyond the appearance ‘we are sorry for any inconvienence caused’; the reality - companies which make huge profits (funded by the tax payer in the case of the railways - another perfect example of the efficiency of the market!).