I’d always suspected that customer services was used to mask something deeply unpleasant. Then our ceiling collapsed without warning, smashing things and coating the contents of a room in lime based plaster.

Then we discover that we’re not insured through the AA but some organisation thrice removed.

And the person we are dealing with is a jobsworth.

And to be honest, not only could they not care less, their attitude is hostile and aggressive. Almost as if we’d done this on purpose.