call centres and the globalisation of labour
I know I’ve done this before; cancel the subscription to Sky. Well we got rid of it once because it is so awful. And then we got it back for some bizarre reason. And now NO ONE in the house watches it so it’s been cancelled again this morning.
After the almost obligatory endless telephone menu I’m through to a call centre, I presume in the Indian sub-continent. Likely to be talking to a recent graduate with above average skills, finding themselves listening to the infuriated madness of Middle England; ‘What! I’ve been on hold for three minutes! I shall be writing to the Daily Mail! And my bin hasn’t been collected!’
I’m sure the call centre worker I spoke to has been extensively trained to read a script. To hold their tongue when subject to mindless racist abuse (which is sadly very common apparently); to learn and extol the virtues of the global Murdoch empire. Well as Brecht said, the problem with that soldier general, is that they can think.
So when she asked why the subscription was being cancelled I told her it was because it’s rubbish. ‘Nine hundred and ninety nine channels and they are all rubbish’.
She burst out laughing.
6000 miles across cities and slums, oceans and deserts, imperialist war, connected by satellites and fibre optic networks, the proletariat might, just might have the last laugh.
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